Group IT Transformation
Upgrading 21st century shared services for the cloud
- Created a playbook for business-aligned shared services, encompassing both technical design and governance, driving commonality and consistency that reduced complexity, costs, and risks.
- Created and drove agreement on a Cloud Operating Model that defined the roles, responsibilities and processes that defined the relationship between enterprise shared services and their consumers for Cloud operations, in the context of the business’ goals.
- Fixed cost transparency for their Cloud implementation (primarily Azure) giving the lines of business real levers and insight into costs, drivers and the implications of their decisions.
Faster change, with lower risk of disruption, leading to a doubling of client satisfaction (NPS) with the service.