Robert Grey

Rob runs Virtual Clarity’s ClearTransformation practice, combining the latest industry methods with VC’s proven experts to deliver operating model transformation.

Prior to VC, Rob served as a Technology Managing Director with Bank of America Merrill Lynch and as a Director with UBS / UBS O’Connor for 20 years combined.

He has extensive complex project, programme and operational experience and has served as a senior global leader in a number of disciplines. He has wide ranging experience with technology vendor engagements and the regulators.

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Bright lights and the Operating Model city

An Operating Model is there to support the business – but when did you last hear your business sponsor ask you to transform your Operating Model?

Terms like 'Cloud Operating Model' are now commonplace in our IT vocabulary. Most IT Operating Models as abstract, theoretical models, supported by processes, people and tools, often represented as a whole series of disconnected boxes. Whole industries and methodologies provide voluminous explanations of how the modern corporation should operate effectively.

Much of the traditional language is unhelpful, yet we need to change the way we work. This is not achieved by disconnected initiatives, but by considering how everything works together as a whole.

At Virtual Clarity, we have a different way of visualizing how you work – we think of it as a city with living, breathing components. This city, like all cities, has its own unique culture and layout. There are old buildings which have been there forever and brand new buildings or new construction. You have governance, risk and control overlooking everything and many places where data is stored.

The way we look at the city is to take a holistic view. We see it as a whole and watch how it interacts with itself and the business.

So, next time someone tells you that you need to create a new Operating Model, you can now very quickly see that they are effectively saying raze the city to the ground and start again. No company can afford the risk or cost of doing that. Organizations need to see value rapidly and cannot afford to wait for wholesale changes to their 'city'. It was highlighted in a previous article that organizations need to take a more agile approach to value realisation.

We have to work out how to make changes to the city while people are still living there, because effectively your business, your people, and your clients live in this city and business district every day. If you make a change, you must understand that how it will affect everything else, as what may seem like a minor change, like a new set of traffic signals, can have an enormous impact if the change has not been truly considered.

The cross-dependencies can seem daunting, yet all around the world today we see major construction works being performed in cities, like new sewage, rail or subway systems; with specialist assistance, these construction works delicately progress without major re-working of the city. There may be inconvenience as construction takes place, but the city continues to function, and ultimately it becomes significantly more efficient and able to cope with new demands.

This is where Virtual Clarity can help, as, just like a specialist employed in major construction, we are the specialist for helping you work in different ways. We focus on making small incremental changes and understand how these changes fully integrate into the rest of the city and help clients to understand how some of the new/ latest thinking and functionality in IT can be applied.

If you are interested to find out more, please contact us at .