Tony Price

Tony Price

Tony has built a reputation over 3 decades in Information Technology as a true thought leader in the areas of IT Transformation, IT Operating Models, IT Service Management, IT Architectural transformation and IT Organisational Change Management (OCM). He has attained this recognition through delivery, results and value from the multiple IT transformations he has delivered with clients all over the globe.

He has become well known for his straight talking, no nonsense style. Never afraid to “tell it how it is” and “always willing to recommend how to change”.

He has also helped with the creation and adoption of best practice such as ITIL and IT4IT and proudly states he that he is a practitioner and not and evangelist despite often being on stage at various industry events talking about these subjects.

Connect with Tony.

5 Questions to Ask Yourself When Choosing an IT Framework

It’s easy in the world of IT to feel like there’s framework overload; there’s so many options to choose from. My advice to try and clear away the clutter is to step back and really think through all the options out there before jumping into adoption. Here's 5 questions to ask before you make your decision.

1. What is the actual reason (issue/problem) you’re trying to address that has made you think about adopting a framework? 
2. Is the framework actually a framework, or just something that calls itself one?
3. Will the adoption of a new framework benefit your business (not only IT)? 
4. Will the framework support your existing Operating Model, or will it drive changes to it?
5. What will the adoption of the framework cost?

There are many other questions you could ask, but in my experience these five really focus your mind on what’s important. If you cannot answer them, you’re not ready to adopt the framework. 

It Framework

How to tell if a framework is wrong for your business case

1. If you can’t articulate your problem – you could be selecting the wrong framework
2. True frameworks are designed from the outset and they don’t just morph into being a framework. There are so many approaches, best practices, guides etc that now claim to be frameworks, which are simply not. This is important to know as they may be useful within your framework or you may choose to reject them
3. If you can’t show tangible business improvement from the adoption of a framework, you will almost certainly not have a real business case for its adoption
4. If a framework requires Operating Model changes, this will be a significant change (or even transformation) and will need the appropriate planning and approval
5. It always comes down to money! 

On June the 6th I will be at the Service Desk and IT Support Show in London as a panel member discussing, “Which framework is right for your business, if any?” where I’m sure the debate will continue. Click here to get free tickets to the show and follow along on social media @TonyPriceAtWork #SITS18.