What problems do we solve? Technology Changes Often driven by new or expanded cloud services and a need to secure them. Any technology change will drive a need for operating model change. Technology Disconnect Driven by dis-satisfaction in the business. Common issues are stability, a lack of delivery of business functionality, or a sense that technology is disconnected from the business needs. Structural or M&A change Large scale changes to the business structure (consolidation, split, etc.) forcing IT change. After years of consolidation and expansion, large organizations often grow inefficient due to complex processes/services. Regulatory or security challenges May be immediate needs for meeting regulations, but more often an innovative business idea that requires regulatory assurance under a new model. Financial A mandate to reduce IT costs without reducing service quality. Changing to an Op.Ex.-based consumption model and re-aligning funds to business drivers. Business Innovator Bold new business plans require a more adaptive IT to succeed. New initiatives that simply cannot be supported using old school IT operating model techniques.