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It’s International Women’s Day 2018 and a good time for us to reflect on how far gender parity has improved in the 100 years since women in the UK received the vote. While the achievements of women over the past century can be seen in everything from politics to business to sports, the progression of women working in STEM-related careers, including IT, remains woefully low, compared to other industries.
These days the customer experience is perhaps the single most important element of success in business. So when the same technology that is supposed to propel the business forward creates a rift between a company and its customers, you’ve got a serious problem.
To deliver agility and savings in the cloud, you need the right operating model, and that’s IT-as-a-Service; an often misunderstood concept. After all, PaaS, DBaaS, and SaaS all describe services delivered through the cloud. ITaaS is much more than that. Steve Peskin, Managing Director of Virtual Clarity examines why in the rest of his article.
Understand thy customer! It’s not just a business rule, it’s a commandment. From the very first fruit stand to the most sophisticated tech company, the customer relationship has been, and always shall be, the single greatest success factor. Anyone who thinks otherwise is probably busy writing their own business obituary. Which brings us to an important point. What’s up with IT?
Optimism abounds when it comes to cloud technologies. It seems like everywhere you look there’s a new study trumpeting how cloud is poised for rapid growth as customers clamor for reduced costs, scalability and flexibility.